Argenal Pediatrics at 4102 Crosspoint Boulevard, Edinburg, Texas.

Receptionist/receiving area staff reluctant to help
My daughter was a transferred pt. therefore was given instructions by receptionist to change providers to Arsenal before going in within the hr. I made appropriate changes but wouldn't have new ID card for another two weeks informing receptionist of this detail she proceeded to ask me which form of payment i was going to use. I was asked to pay for visit in full since i didn't have my new card. I asked if there was a way she could look up the insurance info as other night clinics and hospitals have been able to find it. She then asked for my confirmation #of that change (which should have been her 1st response BEFORE asking me to pay in full). She seemed disengaged in trying to make this a smooth transition to this new office.I'm disappointed as this facility has had, for the most part , good reviews. It's a nice and clean facility however when you have customer service that falls short that can be unimportant. I hope my future experiences will be a 180 from my first so i won't have to search for another pediatrician-leaving the only one my little one has had since day one.